Effective Date: July 12, 2026
Shipping Policy for MRG Uniforms
At MRG Uniforms, we are committed to delivering your custom uniforms safely and efficiently. This Shipping Policy explains our shipping methods, delivery timelines, shipping charges, tracking, international deliveries, and customer responsibilities.
1. Company Information
Legal Business Name
MUAFIAH READYMADE GARMENTS TRADING
Trading Name
MRG Uniforms
Business Address
Beirut Street, Industrial Area 2
Ajman, United Arab Emirates
Email
info@mrguniforms.ae
Phone
+971 58 277 0995
Business Hours: Daily, 9:00 AM – 11:00 PM
2. Shipping Coverage
MRG Uniforms delivers custom uniforms to customers across:
- All Emirates of the United Arab Emirates
- GCC Countries
- Worldwide destinations
International shipping availability may vary depending on local regulations, shipping restrictions, and courier service coverage.
3. Production Before Shipping
As most of our products are custom manufactured, production begins after order confirmation and any required advance payment.
Shipping timelines begin after production has been completed, not from the date the order is placed.
Production time varies depending on:
- Order quantity
- Customization requirements
- Fabric availability
- Printing or embroidery requirements
- Seasonal demand
Estimated production timelines are provided during the quotation process.
4. Estimated Delivery Times
After production has been completed, estimated delivery times are:
United Arab Emirates
1–2 Business Days
GCC Countries
3–5 Business Days
International Orders
7–14 Business Days
Delivery times are estimates only and may vary due to customs clearance, remote delivery locations, public holidays, weather conditions, or other circumstances beyond our reasonable control.
5. Shipping Charges
Free Shipping (UAE)
MRG Uniforms offers free standard shipping within the United Arab Emirates for eligible orders with a total value of AED 1,000 or more, unless otherwise stated in the quotation.
Orders Below AED 1,000
Shipping charges may be calculated based on factors such as:
- Delivery location
- Order size
- Weight or volume
- Courier service rates
Shipping charges, if applicable, will be communicated before order confirmation.
International Shipping
International shipping charges are calculated separately and depend on:
- Destination country
- Package dimensions
- Weight
- Courier rates
- Shipping method selected
6. Courier Partners
To ensure reliable delivery, MRG Uniforms may use trusted courier and logistics providers, including but not limited to:
- Aramex
- DHL
- Emirates Post
- SMSA Express
- Other approved courier partners
The courier selected may vary depending on destination, service availability, and shipment requirements.
7. Order Tracking
Where tracking services are available through the selected courier, tracking information will be provided to the customer after dispatch.
Tracking availability depends on the shipping provider and the destination.
8. Delivery Address
Customers are responsible for providing complete and accurate delivery information, including:
- Recipient name
- Company name (if applicable)
- Delivery address
- Contact number
- Email address (if required)
MRG Uniforms is not responsible for delays resulting from incomplete or incorrect shipping information provided by the customer.
9. Failed Delivery Attempts
If delivery cannot be completed because:
- The customer is unavailable
- An incorrect address was provided
- Delivery is refused
- The courier is unable to access the delivery location
Additional delivery charges or re-delivery fees may apply.
Any re-delivery costs resulting from customer-related issues are the responsibility of the customer.
10. Customs Duties and Import Taxes
For international orders, customers are responsible for:
- Customs duties
- Import taxes
- Local government fees
- Customs clearance charges
- Any additional charges imposed by destination authorities
These charges are not included in our quotations unless expressly stated.
Customers are encouraged to check local import regulations before placing an international order.
11. Local Pickup
Customers may collect completed orders directly from our location in:
Beirut Street, Industrial Area 2, Ajman, United Arab Emirates
Collection arrangements should be confirmed with our sales team before visiting.
12. Partial Shipments
For large or multi-stage orders, MRG Uniforms may, where appropriate, dispatch products in multiple shipments.
Partial shipments may help reduce delivery delays and ensure completed items reach customers sooner.
Customers will be informed if partial shipment arrangements are required.
13. Damaged Shipments
Customers should inspect all shipments immediately upon delivery.
If products appear damaged during transportation, customers should:
- Notify MRG Uniforms within 24 hours of delivery.
- Retain the original packaging where possible.
- Provide clear photographs of:
- The damaged packaging
- The affected products
- Shipping labels (where applicable)
Prompt reporting helps us work with the courier to investigate and resolve the issue.
14. Delivery Delays
While MRG Uniforms makes every reasonable effort to meet estimated delivery schedules, delays may occur due to circumstances beyond our control, including:
- Customs inspections
- Weather conditions
- Public holidays
- Transportation disruptions
- Government restrictions
- Supply chain issues
- Courier delays
Delivery estimates should not be interpreted as guaranteed delivery dates.
15. Risk of Loss
Responsibility for the shipment transfers to the customer once the order has been handed over to the selected courier or collected by the customer.
MRG Uniforms will make reasonable efforts to assist customers in tracking shipments and resolving delivery-related concerns with the courier where appropriate.
16. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our business operations, shipping partners, or legal requirements.
The most recent version will always be available on this page with the updated Effective Date.
17. Contact Us
If you have any questions regarding shipping, delivery, or logistics, please contact us.
MRG Uniforms
MUAFIAH READYMADE GARMENTS TRADING
Address
Beirut Street, Industrial Area 2
Ajman, United Arab Emirates
Email
info@mrguniforms.ae
Phone
+971 58 277 0995
Business Hours: Daily, 9:00 AM – 11:00 PM